Cancellation & Refund Policy

Cancellation Policy

M.D Sales Corporation
believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

Under this policy:

  •           - Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be
                entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

     
  •           - There is no cancellation of orders placed under the Same Day Delivery category.
     
  •           - No cancellations are entertained for those products that the M.D Sales Corporation marketing team has obtained on special occasions like
                Pongal, Diwali etc. These are limited occasion offers and therefore cancellations are not possible.

     
  •           - In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however,
                be entertained once the merchant has checked and determined the same at his own end. This should be reported within 21 days of
                receipt of the products.

     
  •           - In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of
                our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take
                an appropriate decision.

     
  •           - In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

 

 

Replacement & Refund Policy

MD Sales Corporation offers 30 days replacement guarantee for all products sold on gifthandicrafts.com. Customers may notify us of any damage or defect within
30*days from the date of delivery. We will replace the defective product with a brand new product at no extra cost. 


We will try to replace the specific product ordered. However, the company reserves the right to offer an alternate product in case the product is out of stock/ production. 

*The 30days replacement guarantee is valid only in cases of manufacturing defects and transport damages and is invalid in cases of damages due to normal wear & tear
   and negligence on part of the customer. Should customers come across any issue with such products, they are advised to contact customer service within 24 hours of
   receiving the product, failing which we may decide not take a request for replacement. 

*Return Postage charges will be borne by the buyer.

 

Refunds are issued in the following three ways :

1. Product replacement - In case of damaged or incorrect items MD Sales Corporation would replace it with a new one, upon receipt of the returned item
 

2. In case you do not wish to receive the replacement, you may specify that in your communication with our customer service. You would receive MD Sales Corporation
    store credit of the equivalent amount.

    We do not provide cash refunds after 15 days.

3. Refund - In case within 24 hours from the order placed if you wish to cancel your order contact our customer care with your order id and details to get refund.
    However, the refund request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them
.

Total Viewed:- 514957 Tagged & SEO:- By TavishInfo.com | M.D Sales Corporation @ 2014